Pilotage des processus collaboratifs dans les systèmes PLM. Quels indicateurs pour quelle évaluation des performances ?

Companies that collaborate within the product development processes need to implement an effective management of their collaborative activities. Despite the implementation of a PLM system, the collaborative activities are not efficient as it might be expected. This paper presents an analysis of the problems related to the collaborative work using a PLM system, identified through a survey. From this analysis, we propose an approach for improving collaborative processes within a PLM system, based on monitoring indicators. This approach leads to identify and therefore to mitigate the brakes of the collaborative work. MOTS-CLÉS : PLM, collaboration, freins à la collaboration, Indicateurs de suivi, extension des processus collaboratif.